Customer Service

Laurie Musgrave

laurie.m

Phone: 419.724.4849

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Customer Service Representative

Laurie’s previous experiences were as an Account Manager and a customer service rep. She also has gained experience through a number of roles in local social organizations, including: Junior League of Toledo member, Destination Imagination Manger, and a Girl Scout Leader. All of these positions have given her the abilities needed to succeed in getting work done for her clients. Laurie has a can do attitude in everything she does.

To Laurie, family is what comes first. She lives with her husband, Mark, and her two daughters, Abby and Molly. Both of her daughters play sports and Laurie loves to cheer them on. One of her favorite things is taking trips up North with her family to go snowboarding.

Name one thing not many people know about you.

That I snowboard and my family owns a snowboard shop.

Would you rather skydive or swim with sharks?

Skydive.

What are your pet peeves?

Being Late.

Who or what inspires you?

My children inspire me.

List (8) eight key words that best describe you:

  • Eager
  • Persistent
  • Generous
  • Candid
  • Ambitious
  • Conscientious
  • Reliable
  • Adventurous

Mary Schuck

mary.s

Phone: 419.724.4809

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Customer Service Representative

Mary has more than 17 years in the industry, which gives her a solid understanding of what it takes to serve the customer. Her experience working at a large corporation exposed her to many areas of the business including customer service, mailroom, graphic design, fulfillment, billing, and management. She also has an Associate’s Degree from Owens Community College in Digital Technology.

She was born and raised in Bowling Green, OH. She enjoys spending time with her family and friends, and watching Red Wings games.

Would you rather skydive or swim with sharks?

Skydive, that’s actually something that I want to do one day.

What are your pet peeves?

When people don’t use their, there, and they’re correctly. It’s basic grammar.

Do you squeeze the toothpaste from the middle or the end?

End.

Would you Rather get tased or go one round with a boxing champ?

Tased, it would be over quickly.

List (8) eight key words that best describe you:

  • Aunt
  • Loyal
  • Detailed
  • Honest
  • Buckeyes
  • Organized
  • Trustworthy
  • Red Wings

Dianna Freed

dianna.f

Phone: 419.724.4839

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Customer Service Representative

Dianna graduated from The Art Institute of Charlotte in 2009 with an associate’s degree in graphic design. With a natural talent in the industry, Dianna quickly established herself in a number of different specialties, including: custom artwork framing, composition art, product concept design, laser printing, and customer service. Her skill in multiple creative fields, paired with her previous customer service experience, made Dianna the perfect addition to the Metzgers team. She joined us in the summer of 2015 as an assistant to the sales team, and has since become an account and customer service representative.

Dianna has a natural desire to learn new things, enabling her to constantly improve her skill set. She welcomes change and looks for chances to succeed. She loves to help people, which is a necessary skill for a customer service role. Dianna believes that she must stay busy in order to be satisfied and is always waiting for an opportunity to work on her problem solving skills.

Outside of Metzgers, Dianna enjoys traveling the country with her husband Zachary and spending time with her loveable little dog, Cali.

Name one thing not many people know about you.

I’ve cut my hair off twice to donate to the Locks of Love Organization for unfortunate children who have lost their hair.

What are your pet peeves?

I absolutely hate being stuck behind someone on the road who drives UNDER the speed limit.

Something through life that has stuck with you?

The idea that you should take advantage of situations in life that you may never get another chance to do. (Don’t let life pass you by.)

Who or what inspires you?

My inspiration comes to me through new experiences, music, visiting interesting places and viewing others artwork.

List (8) eight key words that best describe you:

  • Adaptable
  • Enthusiastic
  • Thrill Seeker
  • Open Minded
  • Energetic
  • Thoughtful
  • Explorer
  • Pizza

Betty Pethe

betty.p

Phone: 419.724.4925

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Customer Service Representative

Betty moved to Toledo in 1978 all the way from California with her husband and children. She studied graphic design and technical illustration before proceeding to work in those fields for 22 years. An expert in pre-press file preparation, layout, and design, Betty fit right when she joined the Metzgers team.

Betty fell in love with the Toledo area when she experienced the change of seasons here, particularly the fall with all of the color changes. She raised 3 children here, and now has 11 grandchildren and a new great-grand daughter. In her spare time, Betty loves to garden. She is also heavily involved in the Sigma Phi Gamma International Sorority, which is dedicated to women’s friendship and service to the community.

Name one thing not many people know about you.

I graduated High School in 3 years.

Something through life that has stuck with you?

Always be an honest, trustworthy & friend.

What are your favorite things to do while away from the office?

I love to garden, watch NASCAR races and spending time with family.

If you could go on a road trip with any one person (dead or alive), who would you choose and where would you go?

I’d go with my husband to a NASCAR race, a track we haven’t been to before.

List (8) eight key words that best describe you:

  • Dedicated
  • Dependable
  • Problem solver
  • Hard worker
  • Wife & Mother
  • Friend
  • Giving
  • Easy going

Megan Brown

megan.b

Phone: 419.724.4829

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

LinkedIn: www.linkedin.com/in/meganbrown24

Sales Assistant/Customer Service Representative

Megan supplies a healthy dose of positivity and productivity every day at Metzgers. Her responsibilities as Sales Assistant/Customer Service Representative are to aid the sales representatives in assisting customers in a timely, effective manner by producing high quality results within required timeframes.

Prior to her work with Metzgers, Megan spent four years as Print Supervisor for Office Depot/OfficeMax, where she worked closely with customers to ensure their jobs were completed right and on time, every time. Megan has received an Associate’s Degree in Business Management and a Certificate in Criminal Justice from Monroe County Community College. Megan is currently working towards her Bachelor’s Degree in Business Administration with a focus in Management and Marketing through Siena Heights University and will be graduating in May 2017.

Name one thing not many people know about you.

One thing not many people know about me would be that my best friend that lives across the country and I have matching tattoos.

Something through life that has stuck with you?

Something that has stuck with me through life has been to “Work smarter, not harder”.

Who or what inspires you?

My inspiration is drawn from my grandmother. She once said “Sometimes, even though it can be hard, you need to dig a little deeper in some people to find the good.” This has inspired me to always look for the good in people.

What are your favorite things to do while away from the office?

My favorite things to do when I am away from the office are playing strategic board games, playing with my dog, Margo, spending time with family and friends at the lake, and going on adventures to different places.

List (8) eight key words that best describe you:

  • Diligent
  • Innovative
  • Compassionate
  • Multitasker
  • Positive
  • Knowledgeable
  • Courageous
  • Fortunate

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Address:

207 Arco Drive

Toledo, OH 43607-2906


Phone: 419.861.8611

Fax: 419.861.3299

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