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FAQs

How can I be sure that my file is print-ready?

If you're not sure that your file will work, just send it to us and we'll look it over. If we discover anything that will keep us from producing the printed piece you want, we'll let you know. Design and proofing are handled in different conversations. Print readiness is mostly related to using your finished file to produce your finished printing project.

How long will it take for me to get a proof to approve for my printing project?

Most commercial printers will provide a proof within one to two business days after receiving your electronic files. This, of course, depends on what other pre-press or design functions need to be done once we receive your file. Metzgers offers digital, on-line, and physical proofs. If you would like to receive a physical proof, we will send them via UPS next-day-air.

How long will it take to get my finished order?

This depends on all of the functions necessary to produce your order. Things like design, pre-press, printing, converting, finishing and packaging all affect your project timing. There are many points to the printing process—some your project will require and others that you may not require. It’s best to ask your Metzgers representative at the time of order placement for an estimated timeline for your project from start to finish.

How do I send or upload my files?

You can always email your files to This email address is being protected from spambots. You need JavaScript enabled to view it. if the file is 5 MB or smaller. Anything larger than 5 MB can be sent to us using our file transfer utility FTP site. You also have the option of delivering your file to us on a USB drive, CD or DVD.

Can I make a change in the approved artwork?

As a customer, you are responsible for the accuracy of your artwork. Please carefully inspect the positioning, copy, and design elements in your art files before submitting them to us. You will get a chance to approve a proof copy of your finished printing project. Any changes after final approval may incur additional charges and affect the delivery time.

What is the difference between the RGB and CMYK color format?

RGB refers to the primary colors of light, Red, Green and Blue. RGB is the standard format used for video monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of ink pigment: Cyan, Magenta, Yellow, and Black. These are the ink colors used in "4-color process printing", commonly referred to as "full color printing". RGB and CYMK are not compatible formats. RGB files must be converted to CYMK before printing can occur. It is physically impossible for a printing press to exactly reproduce colors as seen on a computer monitor.

What is a PMS color?

PMS (Pantone Matching System) or spot colors are pre-defined colors that are mixed from a specific published formula. Since PMS ink colors follow standard formulas, you are guaranteed an exact color match on your printed piece. We have PMS swatches available for your use. Note: Full color printing / process printing does not use PMS colors. Consult your Metzgers printing professional for all of your color options.

Can I use a photo from my website for printing?

Web graphics are different than high resolution graphics for printing. Web graphics are designed at a low resolution to allow web pages to load faster. These low resolution images use fewer dots and will not print sharply. Edges will look pixelated or fuzzy. It’s best to use an original scanned photo or supply the original photo with your design file.

I hear the term “bleed” used in commercial printing. What does this mean?

A 'bleed' is a design element where the ink runs to the edge of a page or piece. Bleeds do change the appearance and cost of the final project so consult with your Metzgers professional about the economics of your total project.

What is varnish and when should I use it?

Varnish or aqueous coating is best described as ink without pigment. These coatings can be applied in a gloss, dull or satin finish. Varnish can be used to highlight printed images for effect and to offer some protection from smudging, scuffing and scratching. Note: 

You cannot ink-jet print, glue or foil stamp over varnish, so spot varnishing will leave an uncoated area for these applications.

What kind of paper options do I have to choose from for my printing job?

We have a large variety of paper types available for you to choose from. We can show you samples of paper in different weights, textures, finishes and colors.

What does it mean when I see coated and uncoated papers?

Coated paper has a smooth finish made at the time of paper manufacture, and can be purchased in a variety of finishes, including gloss, satin, dull and matte. Printing on coated paper makes text and graphics appear sharper and is preferred for printing projects that have a lot of detail, photographs or color intensive graphics.

What is die cutting?

Die cutting is a method of cutting paper in a shape or design by using a die or steel cutting rules positioned in the shape of the desired pattern.

Does Metzgers do more than printing?

Yes. We are a full-service graphic communications company offering complete creative and production services, prepress, printing, finishing, mailing and fulfillment. Other services include eBrochures, One-to-One variable printing, database management and data mining. Online ordering is available with our storefront solutions to help with order management of printed products, marketing incentives and personalized direct mail plus online ad builder features to grow market share while reducing costs. Our most exciting new services include Personalized URLs, eGrams and eBrochures as well as Online Ad Builder, Preemohs! and Photobooks.

What methods of payment do you accept?

Currently, we accept Visa, MasterCard, Discover, and American Express. We also accept personal and/or company checks, as long as payment is received according to the terms of sale.

What is your address, phone number, contact e-mail and operating hours?

207 Arco Drive, Toledo, Ohio 43607
419-861-8611 (phone)
419-861-3299 fax
info@metzgers.com

Business Hours: M-F 8:30 AM - 5:00 PM EST

How can I reach someone for questions or instructions?

You can call us at 419-861-8611 and speak to a staff member, or you can always email us at info@metzgers.com.


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Address:

207 Arco Drive

Toledo, OH 43607-2906


Phone: 419.861.8611

Fax: 419.861.3299

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